Terms of service
TERMS OF SERVICE
Last updated: August 25, 2026
OVERVIEW
This website is operated by JAHSAY. Throughout the Site, the terms “we”, “us” and “our” refer to JAHSAY.
JAHSAY offers this website, including all information, tools, products and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting jahsay.com, using our Services, or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the Site, including browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the Site or use our Services.
Any new features, products, or tools added to the current store will also be subject to these Terms.
We reserve the right to update, change, or replace any part of these Terms by posting updates on this page.
Our store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell our products and Services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given permission for any minor dependents under your supervision to use this Site where legally permitted.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Service.
You must not transmit viruses, malware, malicious code, or other technology designed to interfere with the Service.
A breach of these Terms may result in suspension or termination of your access to the Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any lawful reason at any time.
You understand that information you submit, other than payment information, may be transmitted across various networks and adapted to technical requirements of connecting networks or devices.
Payment information is handled using secure payment processing technologies.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Headings used in these Terms are included for convenience only and do not affect interpretation.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to keep information on the Site accurate and current.
However, information may occasionally be incomplete, outdated, or contain errors.
Materials on this Site are provided for general information and should not be relied upon as the sole basis for important decisions where more complete or current information is required.
We reserve the right to modify the contents of the Site at any time.
SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES
Prices for our products may change without prior notice.
We reserve the right to modify, suspend, or discontinue any product, Service, feature, or content at any time.
We will not be liable solely because of a price change, product discontinuation, or modification of the Service, except where otherwise required by law.
SECTION 5 — PRODUCTS AND SERVICES
Certain products or Services may be available exclusively online.
Some products may be offered in limited quantities and may be subject to our Return and Refund Policy.
Because many of our products feature handcrafted details, materials, patterns, or finishing, slight variations may occur between individual pieces.
We make reasonable efforts to display product colors, textures, dimensions, and images accurately. However, we cannot guarantee that every device or screen will display colors exactly as they appear in person.
Product descriptions, prices, availability, and specifications may change without notice.
We reserve the right to limit quantities, discontinue products, or restrict sales where legally permitted.
Any offer for a product or Service is void where prohibited by law.
SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including suspected fraud, pricing errors, inventory issues, or misuse of our Services.
If we change or cancel an order after it has been placed, we may attempt to notify you using the email address, phone number, or billing information provided with the order.
You agree to provide current, complete, and accurate purchase and account information.
You are responsible for promptly updating your contact and payment information when necessary.
For additional information regarding returns, please review our Return and Refund Policy.
SECTION 7 — SHIPPING AND FULFILLMENT
Products sold by JAHSAY may originate from Ecuador or other locations identified in the applicable product information.
Orders placed for delivery within the United States may be fulfilled and shipped from the United States unless otherwise stated.
Estimated delivery times are estimates only and may vary due to carrier delays, destination, weather, holidays, customs, or other circumstances outside our reasonable control.
Shipping charges, delivery estimates, and available methods are displayed where applicable during checkout.
Free shipping offers, when available, may be subject to order-value thresholds, geographic restrictions, or promotional conditions stated on the Site.
SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools, apps, payment options, integrations, or services that we do not control.
These third-party services may be provided “as is” and “as available,” subject to their own terms and policies.
Your use of third-party tools is at your own discretion and may be subject to separate terms issued by those providers.
We may add new Services or features in the future, and they will also be subject to these Terms where applicable.
SECTION 9 — THIRD-PARTY LINKS
Our Site may contain links to third-party websites or services that are not operated or controlled by JAHSAY.
We are not responsible for the content, privacy practices, security, accuracy, or availability of third-party websites.
You should review the terms and policies of any third-party service before using it or providing personal information.
SECTION 10 — USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS
If you submit reviews, comments, feedback, photos, suggestions, or other content to us, you represent that you have the right to submit that content.
You agree that your submissions will not violate the rights of others, including intellectual property, privacy, publicity, or other legal rights.
You may not submit unlawful, abusive, defamatory, malicious, misleading, or harmful content.
We may moderate, remove, or decline to publish content where reasonably necessary.
You remain responsible for the content you submit.
SECTION 11 — PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy.
You can review our Privacy Policy at:
jahsay.com/policies/privacy-policy
SECTION 12 — EMAIL MARKETING
If you subscribe to promotional emails from JAHSAY, we may send you information about new products, launches, restocks, promotions, and other store updates.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Unsubscribing from marketing emails does not prevent us from sending transactional communications related to your orders, account, payments, shipping, or customer service requests.
SECTION 13 — SMS MARKETING TERMS
If you voluntarily provide your phone number and consent to receive SMS marketing from JAHSAY, you may receive recurring promotional text messages from us.
Messages may include information about:
• VIP drops
• Weekly product drops
• New releases
• Restocks
• Limited products
• Promotions
• Other JAHSAY store updates
Message frequency varies.
Message and data rates may apply depending on your mobile carrier and plan.
Consent to receive SMS marketing is not a condition of purchase.
You may opt out of promotional text messages at any time by replying STOP to a marketing message.
For support, reply HELP where supported or contact us at hello@jahsay.com.
After opting out, you may receive a final confirmation message.
Transactional messages relating to an order, shipment, account, security issue, or customer service request may be treated separately from promotional SMS where permitted by law.
You are responsible for providing an accurate phone number and updating us if that number changes.
SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions.
These may relate to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.
We reserve the right to correct errors, update information, or cancel an order affected by inaccurate information where legally permitted.
Nothing in these Terms limits rights that cannot legally be waived.
SECTION 15 — PROHIBITED USES
You may not use the Site or Services:
(a) for unlawful purposes;
(b) to violate applicable laws or regulations;
(c) to infringe intellectual property or other legal rights;
(d) to harass, threaten, abuse, defame, or discriminate against others;
(e) to submit false or misleading information;
(f) to upload viruses, malware, or harmful code;
(g) to collect or track personal information unlawfully;
(h) to spam, phish, scrape, crawl, or misuse the Site;
(i) to interfere with the security or functionality of the Service;
(j) for fraudulent or deceptive activity.
We reserve the right to suspend or terminate access for violations of these Terms.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the Site and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Service will always be uninterrupted, secure, error-free, or available.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, JAHSAY and its owners, employees, contractors, affiliates, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Site or Services.
Where applicable law does not permit certain exclusions or limitations, those exclusions or limitations will apply only to the maximum extent permitted.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless JAHSAY and its owners, employees, contractors, affiliates, and service providers from claims, losses, liabilities, or expenses arising from:
• Your material breach of these Terms;
• Your unlawful use of the Services;
• Your violation of another person’s rights.
This provision does not apply where prohibited by law.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in effect.
SECTION 20 — TERMINATION
These Terms remain effective unless terminated by you or us.
You may stop using the Services at any time.
We may suspend or terminate access to the Services if we reasonably believe you have materially violated these Terms, engaged in fraudulent activity, or misused the Site.
Provisions that by their nature should survive termination will remain effective.
SECTION 21 — ENTIRE AGREEMENT
These Terms, together with policies and rules referenced on the Site, constitute the agreement governing your use of the Services.
Our failure to enforce a provision does not waive our right to enforce it later.
SECTION 22 — GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of Illinois, without limiting any mandatory consumer protections that may apply based on your location.
Customers located outside the United States may also have rights under applicable local consumer protection laws.
SECTION 23 — CHANGES TO THESE TERMS
We may update these Terms from time to time.
The most current version will be posted on this page.
Your continued use of the Site after changes become effective means you acknowledge the updated Terms, except where additional consent is required by law.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
JAHSAY
Website: jahsay.com
Email: hello@jahsay.com
Location: Illinois, United States