Refund policy
Refund Policy
We have a 15-day return policy, meaning you have 15 days after receiving your item to request a return.
Eligibility for Returns:
• The item must be unopened and in its original packaging.
• It must be unused and unworn, with tags still attached.
• A receipt or proof of purchase is required.
Returns will NOT be accepted if:
• The item has been opened or used.
• The item is missing original packaging or tags.
• The return request is due to “change of mind” rather than a valid issue.
To initiate a return, contact us at hello.jahsay@gmail.com. We will provide further instructions and the return shipping address. Items returned without prior approval will not be accepted.
Damages & Issues:
Please inspect your order upon arrival and contact us immediately if:
• The item is damaged or defective.
• You received the wrong item.
We will work to resolve the issue as quickly as possible.
Non-Returnable Items:
Some items are final sale and cannot be returned, including:
• Sale items or gift cards.
• Custom or personalized orders.
• Items marked as non-returnable at checkout.
Return Shipping Costs:
• If the return is due to our error (wrong or damaged item), we cover the return shipping.
• If the return is due to a customer’s change of mind, the customer is responsible for return shipping costs.
Refunds:
Once we receive and inspect your return, we will notify you whether the refund is approved.
• Approved refunds will be processed within 10 business days to your original payment method.
• Banks and credit card companies may take additional time to process the refund.
• If more than 15 business days have passed after approval, contact us at hello.jahsay@gmail.com.
Exchanges:
Need a different item? The fastest way is to place a new order and return the original item (if eligible).
European Union 14-Day Cooling Off Period:
For orders shipped to the European Union, you have 14 days to return an order for any reason, provided it is unopened, unused, and in its original condition.