Privacy policy

Last updated: August 25, 2026

PRIVACY POLICY

This Privacy Policy describes how JAHSAY ("JAHSAY," "we," "us," or "our") collects, uses, and discloses your personal information when you visit jahsay.com (the "Site"), use our services, make a purchase, sign up for marketing communications, or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, subscriber, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge the practices described in this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, our Services, or for operational, legal, or regulatory reasons.

When we make changes, we may update the "Last updated" date at the top of this Privacy Policy and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide our Services, we may collect personal information about you from a variety of sources. The information we collect and use depends on how you interact with JAHSAY.

We may use the information we collect to:

• Process and fulfill orders.
• Provide products and services.
• Communicate with you about your orders or account.
• Provide customer support.
• Send marketing communications when you have provided the appropriate consent.
• Improve our website, products, services, and customer experience.
• Detect and prevent fraud or other unauthorized activity.
• Comply with applicable legal obligations.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we may collect depend on how you interact with our Site and Services.

Information You Provide Directly to Us

Information you provide may include:

• Contact information, such as your name, address, email address, and phone number.
• Order information, such as your billing address, shipping address, payment confirmation, email address, and phone number.
• Account information used to create or maintain a customer account.
• Shopping information, including products you view, add to your cart, save, or purchase.
• Marketing preferences, including your consent to receive email or SMS communications.
• Customer support information, including information you provide when contacting us.

You may choose not to provide certain information, although doing so may prevent you from using some features of the Services.

INFORMATION WE COLLECT ABOUT YOUR USE OF THE SITE

We may automatically collect certain information about your interaction with the Services ("Usage Data").

This may include information about:

• Your device.
• Your browser.
• Your network connection.
• Your IP address.
• Pages or products you visit.
• Your interactions with our Site.
• Other technical information regarding your use of the Services.

We may collect this information through cookies, pixels, and similar technologies.

INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive information from third parties that help us operate our business and provide our Services.

These may include:

• Shopify and other ecommerce technology providers.
• Payment processors.
• Shipping and fulfillment providers.
• Analytics providers.
• Customer service providers.
• Advertising and marketing platforms.

Payment processors may collect payment information necessary to process transactions. JAHSAY does not necessarily receive or store complete payment card information when payments are processed by third-party payment providers.

When you interact with our Site, emails, advertisements, or other Services, we and our service providers may also collect information through cookies, pixels, web beacons, software development kits, and similar technologies.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services

We may use your personal information to process payments, fulfill orders, arrange shipping, manage customer accounts, process returns or exchanges, and provide other features related to your purchases.

Communicating With You

We may use your contact information to communicate with you about your account, purchases, orders, returns, customer service requests, or other interactions with JAHSAY.

Marketing and Advertising

With your consent where required, we may use your personal information to send promotional communications by email or text message and to provide advertising for JAHSAY products and services.

We may also use information about your interactions with our Site to help us understand the effectiveness of our advertising and improve our marketing.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or take action regarding fraudulent, illegal, malicious, or unauthorized activity.

Service Improvement

We may use information to understand how customers interact with JAHSAY and to improve our products, website, Services, and customer experience.

SMS MARKETING AND TEXT MESSAGES

If you provide your phone number and expressly consent to receive promotional text messages from JAHSAY, we may send you SMS marketing communications, including notifications about product releases, limited releases, VIP drops, weekly drops, restocks, promotions, and other JAHSAY updates.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of promotional SMS messages at any time by replying STOP to a marketing text message you receive from us.

For assistance, you may reply HELP where supported or contact us using the contact information provided at the end of this Privacy Policy.

We will use your phone number for SMS marketing only in accordance with your consent and applicable law.

Transactional messages related to purchases, accounts, shipping, security, or customer service may be treated separately from promotional marketing communications where permitted by law.

EMAIL MARKETING

If you subscribe to JAHSAY marketing emails, we may send you information about products, new releases, promotions, restocks, and other store updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing emails, we may still send non-promotional communications relating to your purchases, orders, account, or customer service requests.

COOKIES

Like many websites, we use cookies and similar technologies to operate and improve our Site and Services.

Cookies may help us:

• Remember your preferences.
• Maintain shopping cart functionality.
• Understand how visitors interact with the Site.
• Measure website performance.
• Improve our Services.
• Support advertising and marketing.

Some cookies may be provided by third-party service providers that help us operate, analyze, or market our Services.

Most browsers allow you to control or reject cookies through browser settings. Blocking certain cookies may affect the functionality of the Site.

GLOBAL PRIVACY CONTROL

Where required by applicable law and supported by our ecommerce platform, our Site may recognize Global Privacy Control ("GPC") signals as requests to opt out of certain sharing or targeted advertising activities.

For more information about GPC, you may visit the Global Privacy Control website.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business and provide our Services.

This may include disclosure to:

• Ecommerce and technology providers.
• Payment processors.
• Shipping and fulfillment providers.
• Customer support providers.
• Analytics providers.
• Advertising and marketing partners.
• Professional advisers and service providers.
• Affiliates, where applicable.

We may also disclose information when you request or authorize us to do so.

We may disclose personal information when necessary to comply with applicable law, respond to lawful requests, protect our rights or the rights of others, investigate fraud or security concerns, or in connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets.

ADVERTISING AND ANALYTICS

We may work with advertising and analytics providers to understand how visitors interact with our Site, measure advertising performance, and show relevant advertising.

Depending on applicable privacy laws, some of these activities may be considered "sharing," "selling," or targeted advertising.

Where required, you may have the right to opt out of certain uses of your personal information for these purposes.

USER-GENERATED CONTENT

Our Services may allow customers to submit product reviews or other user-generated content.

If you voluntarily submit information to a public area of the Site, that information may become publicly available.

Please consider carefully what personal information you choose to make public.

THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to websites, social media platforms, payment services, or other online services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites and services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

CHILDREN'S PRIVACY

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action.

SECURITY AND RETENTION OF YOUR INFORMATION

We use reasonable measures designed to protect personal information.

However, no security system or method of transmitting information over the internet can guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining customer accounts, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

YOUR PRIVACY RIGHTS

Depending on where you live, applicable law may provide you with certain rights regarding your personal information.

These rights may include:

• Right to access or know what personal information we maintain about you.
• Right to request deletion of certain personal information.
• Right to request correction of inaccurate personal information.
• Right to receive a portable copy of certain personal information.
• Right to restrict or object to certain processing.
• Right to withdraw consent where processing is based on consent.
• Right to opt out of certain targeted advertising, sharing, or sales of personal information where applicable.
• Right to appeal certain decisions concerning a privacy request where provided by law.

These rights are not absolute and may apply only in certain circumstances.

We may need to verify your identity before processing a privacy request.

We will not discriminate against you for exercising privacy rights provided by applicable law.

MANAGING COMMUNICATION PREFERENCES

You may unsubscribe from promotional emails using the unsubscribe link included in our marketing emails.

You may opt out of promotional SMS messages by replying STOP to a marketing text message.

Opting out of promotional communications does not necessarily prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, account notices, or customer service messages.

INTERNATIONAL USERS

Depending on where you live and the service providers we use, your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

COMPLAINTS

If you have questions or concerns about how we handle your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to an applicable privacy or data protection authority.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us at:

JAHSAY
Website: jahsay.com
Email: hello@jahsay.com