Shipping policy

 

ORDER PROCESSING

Please allow 1–2 business days to process your order. You will receive an email confirmation once your order has shipped.

 

 

SHIPPING INFORMATION

  • Carriers: We ship using USPS, FedEx, or UPS, depending on availability and destination.

  • Processing Time: Orders are typically shipped within 1–2 business days.

  • Delivery Time: Standard delivery for U.S. orders is 2–4 business days.

  • Free Shipping: ✔️ Free shipping on all U.S. orders – no minimum required.

International Shipping

  • We ship worldwide.

  • Delivery times vary depending on the destination and carrier.

  • Customs & Import Fees: International shipments may be subject to import duties, taxes (including VAT), or handling fees charged by your country’s customs office. These charges are not included in the shipping cost and must be paid by the customer upon delivery.

  • Native Dreams LLC is not responsible for delays caused by customs.

 

RETURNS & REFUNDS

We accept returns within 15 days of delivery under the following conditions:

✔️ Item must be unused, in original condition, and in original packaging.

✔️ Refunds will be issued minus return shipping costs.


Non-returnable items:

  • Items that have been opened, used, or worn.

  • Custom or personalized items.

  • Sale items or gift cards.

 

To request a return, email us at hello.jahsay@gmail.com with your order number.

 

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, please email us immediately at hello.jahsay@gmail.com with:

  • Your order number.

  • A photo of the damaged or incorrect item.

We’ll review your case individually and work toward a fair solution.